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Access Health Ct Call Center Hours

  • Overview of Access Health CT Call Center
  • Importance of Access Health CT Call Center Hours
  • List of Access Health CT Call Center Locations
  • Access Health CT Call Center Hours for General Inquiries
  • Access Health CT Call Center Hours for Enrollment Assistance
  • Access Health CT Call Center Hours for Billing Assistance
  • Access Health CT Call Center Hours for Technical Support
  • How to Contact Access Health CT Call Center Outside of Business Hours
  • Typical Wait Times at Access Health CT Call Center
  • Tips for Making the Most of Access Health CT Call Center Hours

Overview of Access Health CT Call Center

Access Health CT is the official health insurance marketplace for the state of Connecticut. The organization aims to provide its customers with affordable health care options and access to quality healthcare services. To help achieve this goal, Access Health CT has set up a call center to assist customers with their inquiries, concerns, and enrollment needs.

Importance of Access Health CT Call Center Hours

The Access Health CT call center is an essential tool for customers seeking information about health insurance plans or assistance with enrollment. It is crucial for customers to know the call center hours so that they can reach out for help when they need it most. Access Health CT understands that healthcare issues can arise at any time, which is why the call center offers extended hours to accommodate customers' needs.

List of Access Health CT Call Center Locations

Access Health CT has two call center locations, one in East Hartford and the other in New Haven. The East Hartford location serves as the primary call center, while the New Haven location serves as a backup and overflow center.

Access Health CT Call Center Hours for General Inquiries

The Access Health CT call center is open Monday through Friday from 8:00 am to 6:00 pm. Customers can call the toll-free number, 1-855-805-4325, for any general inquiries related to health insurance plans and services.

Access Health CT Call Center Hours for Enrollment Assistance

During the Open Enrollment period, which runs from November 1st through December 15th, the call center is open seven days a week. The hours of operation during this period are Monday through Friday from 8:00 am to 8:00 pm, Saturday from 9:00 am to 3:00 pm, and Sunday from 12:00 pm to 4:00 pm. The call center is also open on Martin Luther King Jr. Day, Presidents' Day, and the last day of Open Enrollment from 8:00 am to 8:00 pm.

Access Health CT Call Center Hours for Billing Assistance

Customers who need assistance with their billing can call the Access Health CT call center from Monday through Friday, 8:00 am to 6:00 pm. The toll-free number, 1-855-805-4325, is available for billing-related inquiries.

Access Health CT Call Center Hours for Technical Support

The Access Health CT call center offers technical support to customers experiencing issues with the website or online enrollment process. Technical support is available Monday through Friday from 8:00 am to 4:30 pm at the toll-free number, 1-855-372-2428.

How to Contact Access Health CT Call Center Outside of Business Hours

Customers can leave a message at the Access Health CT call center outside of business hours. The call center agents will return the call during regular business hours. Customers can also visit the Access Health CT website for answers to frequently asked questions or to enroll in a health insurance plan.

Typical Wait Times at Access Health CT Call Center

Wait times at the Access Health CT call center vary depending on the time of day and the volume of calls. During peak hours, such as the Open Enrollment period, wait times can be long. Access Health CT recommends calling during non-peak hours to avoid long wait times.

Tips for Making the Most of Access Health CT Call Center Hours

To make the most of the Access Health CT call center hours, customers should have their information ready before calling, including their Social Security Number, income information, and any current healthcare coverage. Customers should also be patient and kind to the call center agents, who are working hard to provide assistance to everyone who calls. Finally, customers can use the Access Health CT website to get answers to frequently asked questions before calling the call center.

Frequently Asked Questions about Access Health CT Call Center Hours

What are the call center hours for Access Health CT?

The call center hours for Access Health CT are Monday through Friday from 8:00am to 8:00pm and Saturday from 9:00am to 3:00pm.

Is the call center open on Sundays?

No, the call center is closed on Sundays.

What are the peak call center hours?

The peak call center hours are typically between 11:00am and 2:00pm, so it may be best to call outside of those hours if possible.

Can I contact Access Health CT outside of call center hours?

Yes, you can visit the Access Health CT website to find information and resources outside of call center hours.